Privacy & Cookie Statement - TCAM Services

Last updated: 12 January 2026

1. Who we are

This privacy and cookie statement applies to:

TCAM Services
Zandbergstraat 35
5555 LA  Valkenswaard
The Netherlands

Chamber of Commerce: 17178322
Email: info@tcamservices.com

TCAM Services is the data controller for the processing of personal data via this website.

2. Personal data we process

We process personal data that you actively and passively provide when using our website.

a) Actively provided data

When you contact us (e.g., via email or a contact form), we process:

• name
• email address and/or phone number
• any information you voluntarily include in your message

b) Passively collected data

We automatically collect information about your visit to the website, such as:

• IP address (if not anonymised)
• browser and device type
• pages visited
• timestamps and session duration
• referring page

Where possible, this information is anonymised.

We do not process special categories of personal data unless you provide them voluntarily and only if required to deliver our services.

3. Purposes and legal bases

TCAM Services processes personal data for the purposes below and on the legal grounds set out under the GDPR:

We never process data for incompatible purposes nor sell data to third parties.

4. Cookies

We use cookies and similar technologies.

a) Types of cookies

• Functional cookies – required for the website to function
• Analytical cookies – to improve website performance
• Marketing/tracking cookies (optional) – only after consent

b) Consent

On your first visit we display a cookie banner.
You may accept, reject, or customise your cookie preferences.
No cookies—other than strictly necessary ones — are set before consent is given.

5. Google Analytics

We use Google Analytics based on consent:

• IP addresses are anonymised before they are stored by Google
• A data processing agreement has been concluded with Google
• Data is not used for advertising purposes
• Retention is limited to what is necessary for analysis

6. Retention periods

We do not retain your data longer than needed:

• Contact requests: up to 12 months after resolution
• Customer data: for the duration of the engagement + statutory retention requirements
• Analytics data: per cookie settings and consent choices

7. Sharing of personal data

We only share personal data with parties necessary to provide our services, such as:

• hosting providers
• IT and analytics service providers

These parties act as data processors and process data strictly under our instructions.
We never sell personal data.

If data is transferred outside the EEA, we apply appropriate safeguards, such as:

• EU–US Data Privacy Framework participation
• Standard Contractual Clauses (SCCs), if required

8. Your rights under the GDPR

You have the right to:

• request access to the personal data we hold
• rectify inaccurate information
• erase your personal data (right to be forgotten)
• restrict processing
• object, including against processing based on legitimate interest
• data portability (receive your data in a usable format)
• withdraw consent at any time

Send your request to the email address listed above.
We will respond within one month.

9. Minors

If you are under 16 years of age, you may only provide personal data with permission from a parent or legal guardian.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, and disclosure.

11. Complaints

If you are dissatisfied with how we handle your personal data, please contact us first.
You also have the right to file a complaint with the supervisory authority:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens) – https://autoriteitpersoonsgegevens.nl

12. Changes to this statement

We may update this privacy and cookie statement from time to time.
The date at the top shows the most recent version.
We encourage you to review this statement regularly.